Our policy lasts 14 days. If it has been more than 14 days since your purchase, unfortunately we can't offer a refund or exchange. To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging. Certain types of goods are not permitted for returns. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases. Other items that are not permitted for returns: * Gift cards * Downloadable software * Certain health and personal care products To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer. In some cases, only partial refunds are granted: (if applicable) * Books showing obvious signs of use * CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened. *

Any item not in its original condition, is damaged or missing parts for any reason not due to our error. * Any item returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied. If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days. Delayed or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time for your refund to officially post. Next, contact your bank. There is often some processing time before you see a refund. If you have completed all of these steps and still have not received your refund, contact us at the following address: contact.sav@genius-ipower.com . Sale or promotional items (if applicable) Only regular priced items are refundable. Unfortunately, sale or promotional items are not. Exchanges (if applicable) We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at contact.sav@genius-ipower.com . Gifts If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.

Shipping

To return your product, you must send an email to the following address contact.sav@genius-ipower.com . The shipping costs associated with returning your item are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted. Depending on where you live, the time it may take to receive your exchanged product may vary. If you are shipping an item over €75, we recommend using a tracking service or having your shipment insured. We don’t guarantee that we will receive your returned item.